Our office may be closed but we are still here for you!
We are remotely working from home with the safety of our customers and staff being paramount. Please be assured we continue to provide a high level of service during these unprecedented times and have adapted by offering virtual viewings and video valuations where possible.
Many of us have experienced lots of changes all over the last few weeks and have needed to adapt to new ways of working. We have found the current situation has led to a change in financial circumstances for many households.
We have been working together with our tenants to provide help and guidance where changes to income have resulted in difficulties in terms of rental payments and the cost of living. Being part of the Pobl group has given us the knowledge and expertise to help many of our tenants access additional support where needed and help in applying for universal credit.
By being there for our tenants we can help to eliminate the risk of excessive arrears and aim to prevent as much stress and worry for both yourselves and your tenants during these difficult times.
The government have introduced new legislation under the Coronavirus Act which prevents landlords and agents starting the process of evicting a tenant for a 3-month period. This only applies to any notices served on or after 26th March 2020. Please be assured we will be monitoring this to ensure notices are served when needed and we will always be in contact with you to offer further advice.
Latest update on Covid 19
Whilst England have now relaxed lockdown rules Wales are continuing in lockdown for an additional 3 weeks.
We will provide further updates to you as soon as circumstances change
Do you have a local Holiday Let or know someone that does?
Currently with the timescales unknown regarding travel for holidays and weekends away, it could be an option to switch a holiday let into a longer-term tenancy.
If you or someone you know is losing income from a vacant holiday let and would like to know more, we would love to hear from you.
Demand for rental properties is still extremely high, we have taken on several newly available properties and have seen lots of interest and enquiries.
We have tenants lined up ready to move as soon as we receive the green light from the Welsh Government.
We are here for you if you need us, please contact us on:
Take care and Stay safe,
From The Serenliving Team